Under New Public Management
Institutional Ethnographies of Changing Front-Line Work
- Publisher
- University of Toronto Press
- Initial publish date
- Aug 2014
- Category
- General, General, Public Affairs & Administration, General
-
Hardback
- ISBN
- 9781442649101
- Publish Date
- Aug 2014
- List Price
- $100.00
-
Paperback / softback
- ISBN
- 9781442626560
- Publish Date
- Aug 2014
- List Price
- $48.95
-
eBook
- ISBN
- 9781442619470
- Publish Date
- Sep 2014
- List Price
- $38.95
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Description
The institutional ethnographies collected in Under New Public Management explore how new managerial governance practices coordinate the work of people doing front-line work in public sectors such as health, education, social services, and international development, and people management in the private sector.
In these fields, organizations have increasingly adopted private-sector management techniques, such as standardized and quantitative measures of performance and an obsession with cost reductions and efficiency. These practices of “new public management” are changing the ways in which front-line workers engage with their clients, students, or patients.
Using research drawn from Canada, the United States, Australia, and Denmark, the contributors expose how standardized managerial requirements are created and applied, and how they affect the practicalities of working with people whose lives and experiences are complex and unique.
About the authors
Alison I. Griffith was a professor emerita in the Faculty of Education at York University.
Alison I. Griffith's profile page
Dorothy E. Smith is an adjunct professor in the Department of Sociology at the University of Victoria and the author of Everyday World as Problematic: A Feminist Sociology (UTP 1988) and The Conceptual Practices of Power (UTP 1990).
Other titles by
Other titles by
Simply Institutional Ethnography
Creating a Sociology for People
Incorporating Texts into Institutional Ethnographies
Incorporating Texts into Institutional Ethnographies
Writing the Social
Critique, Theory, and Investigations
The Conceptual Practices of Power
A Feminist Sociology of Power
The Everyday World as Problematic
A Feminist Sociology
