On a book page, this tab will allow you to add a book to one of your lists.
Please login or register to use this feature.
9780776619156_cover Enlarge Cover
0 of 5
0 ratings
rated!
rated!
list price: $9.99
edition:eBook
published: Jan 2011
ISBN:9780776619156

The Service State

Rhetoric, Reality and Promise

by Patrice Dutil; Cosmo Howard; John Langford & Jeffrey Roy

reviews: 0
tagged:
add a tag
Please login or register to use this feature.
public affairs & administration
0 of 5
0 ratings
rated!
rated!
list price: $9.99
edition:eBook
published: Jan 2011
ISBN:9780776619156
Description

In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. New service organizations are cropping up across the country and accomplishing extraordinary things. Efforts are being made to consult citizens on how to improve and integrate services. Considerable resources are being invested in measuring and showcasing performance improvement.

This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How should we measure service delivery performance? How should we engage users of government services? How can we create a service culture? How can we use the internet more effectively? Approaching service delivery as not merely technical but inherently political and controversial, the authors look beyond the rhetoric to see what has actually been achieved and what obstacles confront further improvements.

About the Authors

Patrice Dutil is professor of politics and public administration at Ryerson University and the president of the Champlain Society. He is the author and editor of many books on Canadian politics. He lives in Toronto.

Author profile page >

Cosmo Howard is assistant professor of public administration at the University of Victoria. He is the editor of Contested Individualization (Palgrave Macmillan, 2007).
Author profile page >

Cosmo Howard is assistant professor of public administration at the University of Victoria. He is the editor of Contested Individualization (Palgrave Macmillan, 2007).
Author profile page >

Jeffrey Roy is associate professor in the School of Public Administration at Dalhousie University. He is the author of E-Government in Canada: Transformation for the Digital Age (University of Ottawa Press, 2006) and Business and Government in Canada (University of Ottawa Press, 2007).
Author profile page >
Contributor Notes

Patrice Dutil is associate professor of politics and public administration at Ryerson University. He is the author of Devil’s Advocate (Robert Davies, 1994) and the editor of Searching for Leadership (University of Toronto Press, 2008).

Cosmo Howard is assistant professor of public administration at the University of Victoria. He is the editor of Contested Individualization (Palgrave Macmillan, 2007).

John Langford is professor of public administration at the University of Victoria. He is the co-editor of Corruption, Character and Conduct (Oxford University Press, 1994).

Jeffrey Roy is associate professor of public administration at Dalhousie University. He is the author of E-government in Canada (University of Ottawa Press, 2006) and Business and Government in Canada (University of Ottawa Press, 2007).

 

Buy this book at:

Buy the e-book:

Reader Reviews

Sign Up or Sign In to add your review or comment.

Related Blog Posts

Other Titles by Patrice Dutil

Prime Ministerial Power in Canada

Prime Ministerial Power in Canada

Its Origins under Macdonald, Laurier, and Borden
edition:eBook
also available: Hardcover Paperback
More Info
The Unexpected Louis St-Laurent

The Unexpected Louis St-Laurent

Politics and Policies for a Modern Canada
edited by Patrice Dutil
edition:eBook
also available: Hardcover
More Info
Canada 1911

Canada 1911

The Decisive Election that Shaped the Country
edition:Paperback
also available: eBook
More Info
Macdonald at 200

Macdonald at 200

New Reflections and Legacies
edition:eBook
also available: Hardcover
More Info

Other Titles by John Langford

Other Titles by Jeffrey Roy

Business and Government in Canada

Business and Government in Canada

edition:eBook
More Info
E-Government in Canada

E-Government in Canada

Transformation for the Digital Age
edition:eBook
More Info

User Activity

X
Contacting facebook
Please wait...