Connect, Care, Change

A Road Map For Authentic Leadership

by (author) Michael Lavallée

First In Snow

Inside The World Of Snowfighting

by (author) Brad Caton

The Science of Service

The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd

by (author) Mark Colgate

Ticket Masters

The Rise of the Concert Industry and How the Public Got Scalped

by (author) Dean Budnick & Josh Baron

Social Regulation in Markets for Consumer Goods and Services

by (author) David T. Scheffman & Elie Appelbaum