Skip to main content Skip to search Skip to search

Reference Consumer Guides

The Art of Complaining

Canada's Consumer Action Guide

by (author) Phil Edmonston

Publisher
Dundurn Press
Initial publish date
Sep 2013
Category
Consumer Guides, Personal & Practical Guides, Consumer Behavior
  • eBook

    ISBN
    9781459719453
    Publish Date
    Sep 2013
    List Price
    $7.99
  • Paperback / softback

    ISBN
    9781459719415
    Publish Date
    Sep 2013
    List Price
    $16.99

Add it to your shelf

Where to buy it

Description

Defective cars, contaminated food, insurance company abuses, botched vacations, or government errors and indifference. The Art of Complaining evens the playing field.

Most people hate to complain and so they will put up with defective cars, contaminated food, insurance company abuses, botched vacations, and government errors and indifference. The Art of Complaining evens the playing field.

The Art of Complaining gives readers an arsenal of successful complaint tactics and claim letters compiled by Phil Edmonston, Canada’s best-known consumer advocate and the author of the best-selling Lemon-Aid car guides. The Art of Complaining takes readers on a 45-year journey of consumer advocacy seen through the eyes of this former Member of Parliament, Ralph Nader Associate, and former member of the boards of Consumer Reports and The Quebec Bar Association. Edmonston has battled carmakers, dealers, insurance companies, lawyers, and government officials, both in the courts and in the streets. Indeed, Phil is Canada’s toughest customer.

 

About the author

Phil Edmonston, Canada’s toughest customer, is a former MP and a long-time consumer advocate. For over forty-two years, he has written more than 140 consumer guides in the bestselling Lemon-Aid series. About three decades ago Nissan and Honda sued Phil for five million dollars — and lost. He regularly gets tossed out of auto shows. He lives in Panama.

Phil Edmonston's profile page

Other titles by Phil Edmonston