Despite investing significant amounts of money in improvement methodologies over the years, roughly 70% of large-scale performance improvement efforts fail. But what distinguishes the 30% that are successful?

Peter Follows, the co-founder and CEO of Carpedia International, has chronicled his company’s experience helping clients achieve lasting improvements in performance and profitability. Carpedia has a remarkable success rate in large-scale improvement programs, helping clients achieve their improvement goals over 90% of the time. The company's past clients include highly successful organizations such as The Ritz-Carlton Hotel Company, H.J. Heinz, Constellation Brands, DHL, Fedex, Delta Airlines, and Yale New Haven Hospital.

In his book, Results not Reports, Peter explains how to achieve sustainable improvement through the dynamic management of process, performance, and people. The book emphasizes that all three components have an interdependent relationship with each other, and the key is to address them concurrently. To achieve higher performance levels, managers must adopt a different mindset and approach to their work at every level, and leaders must create an environment that fosters this new way of thinking to support their managers' efforts.

Results not Reports is structured in a sequence that reflects an improvement cycle and is divided into three parts: Where to Look, What to Improve, and How to get Results. Each section is designed to reinforce and build on the previous one, but they can be read independently.

The book, written with practical clarity, is for senior leaders who need to execute their strategies and implement changes that stick. It uses self-deprecating stories of lessons learned to explain how to integrate the management of process, performance, and people.

PETER FOLLOWS co-founded Carpedia International with Greg Tremblay, where he currently serves as the CEO. Carpedia is a global management consulting firm that helps high-performing executives achieve lasting improvements in performance and profitability across various industries. Peter brings extensive expertise in strategy, supply chain management, and operational effectiveness, having consulted with organizations in North America and Europe. He has also served on the boards of several public and private organizations. Peter is the author of the "52" series, which outlines Carpedia's unique methodology, business principles, and insights.

In addition to his professional accomplishments, Peter's draws from a wealth of experience from other high-performance environments. He played division one hockey and lacrosse at Harvard and was a member of the Canadian National Field Lacrosse Team.

Peter Follows' profile page