Strong, meaningful, and lasting relationships in business and in our personal lives are developed, maintained, and nurtured by clear, honest, and open communication.This book will provide you with the strategies and approaches necessary to enhance all your conversations so that you can achieve more win-win outcomes, more "sales," and more creative and productive results in all your inter- and intra-personal exchanges.

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Sandy Chernoff, RDH, BSc, has practiced Dental Hygiene since 1968 and holds a Bachelor of Science Degree in Health Education. Combining her dental experience with specialized courses in leadership motivational training has provided Sandy with a broad base of knowledge and experience that she expertly employs in her educational offerings and has now included some of those key elements in her book 5 Secrets to Effective Communication.As a soft skills consultant, Sandy has delivered numerous customized workshops and personal coaching sessions in a variety of soft skills topics for teaching Institutions, unions, professional and volunteer organizations and conferences, law firms, various businesses, and individuals. Her energetic, humorous, and interactive presentation style has engaged audiences across Canada.