About the Author

Mark Colgate

Mark Colgate is the associate dean of the Peter B. Gustavson School of Business at the University of Victoria. His teaching roles have taken him all over the world, including regular assignments at the China European Business School in Shanghai, the U.K., Ireland and New Zealand. An expert in customer service excellence, Mark has consulted for many service organizations including the Commonwealth Bank of Australia, TELUS, ASB Bank, the Bank of Ireland, the Bank of New Zealand, Kiwi Experience, Sony, Toyota and Enerco.

Books by this Author
8 Moments of Power in Coaching

8 Moments of Power in Coaching

How to Design and Deliver High-Performance Feedback to all Employees
edition:Hardcover
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Cracking the Code of Service

Cracking the Code of Service

How to Elevate Your Employees and Customers Through World Class Service
edition:Hardcover
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The Science of Service

The Science of Service

The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd
edition:Hardcover
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