Cathrine Ann is President of Consumer Connection Inc., a multi-million dollar business that specializes in customer service evaluations and analysis. But a difficult upbringing and a series of bad decisions led her through many dark places before she was finally able to arrive at success. With the help of a government program, she founded Consumer Connection Inc. at age forty-two. The first year, the business made $85,000. Ten years later, it employs thousands and continues to thrive. Ann has earned multiple awards for her entrepreneurial spirit and she now lives in a comfortable home a world away from the streets where she once slept.