Heroes, Villains, and the Thrill of Professional Selling

Your Guide to Directing a Winning Buying Experience

by (author) Adrian Davis

Great Clients

Why Their Advertising Is Better Than Yours

by (author) David Ullman

The Science of Service

The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd

by (author) Mark Colgate

Dealing with Difficult Customers

How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers

by (author) Noah Fleming & Shawn Veltman
foreword by Debra Margles

The Customer Loyalty Loop

The Science Behind Creating Great Experiences and Lasting Impressions

by (author) Noah Fleming

Profit in Plain Sight

The Proven Leadership Path to Unlock Profit, Passion, and Growth

by (author) Anne C. Graham

From Mindless to Mindful

by (author) Draj Fozard & Jesse Otta

QR Codes Kill Kittens

How to Alienate Customers, Dishearten Employees, and Drive Your Business into the Ground

by (author) Scott Stratten & Alison Kramer

Win at Work

Navigate the Nasties, Get Things Done and Get Ahead

by (author) Shaun Belding

Winning with the Caller from Hell

A Survival Guide for Doing Business on the Telephone

by (author) Shaun Belding

Winning with the Customer from Hell

A Survival Guide

by (author) Shaun Belding

The Managers's Guide to Service Excellence

The fine art of Customer Service

by (author) Anne Petite