Business & Economics Management
Winning with the Employee from Hell
A Guide to Performance and Motivation
- Publisher
- ECW Press
- Initial publish date
- Apr 2004
- Category
- Management
-
Paperback / softback
- ISBN
- 9781550226331
- Publish Date
- May 2004
- List Price
- $19.95
-
eBook
- ISBN
- 9781554901142
- Publish Date
- Apr 2004
- List Price
- $10.95
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Description
This guide helps managers determine which of their problem employees may need a little encouragement, a little direction, a full-fledged attitude adjustment, or to be set free. Managers learn how to work with a myriad of challenging personality types?from those who just can?t seem to get the job done to negative, whiny, and uncooperative ones. Employers learn the importance of setting goals, observing and assessing performance, and responding with motivating and nonnegotiable performance standards.
About the author
Shaun Belding is the CEO of The Belding Group of Companies, a performance development company with three divisions that include customer service training, mystery shopping and employee performance measurement. Shaun speaks internationally, and is recognised as one of the leading global experts on customer service, service recovery and building positive workplaces.
