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The Negotiator

edition:eBook
also available: Paperback
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She’s an expert at saving children
But now she’s facing the battle of her life
Norah Loblaw is an expert at negotiating the returns of kidnapped children. But she finds herself in deep when a man claiming to be a cop whisks her off the street. Jacob Pratt needs her to get his nephew back—and despite his unorthodox approach, she’s inclined t …

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Dealing with Difficult Customers

Dealing with Difficult Customers

How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
also available: Paperback Audiobook (CD)
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Whether you’re in the trenches or the boardroom, you’re going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them?

 

Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often pet …

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The Power of People Skills

The Power of People Skills

How to Eliminate 90% of Your HR Problems and Dramatically Increase Team and Company Morale and Performance
also available: Audiobook (CD)
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People are the problem. They’re always the problem. If a business person goes home frustrated, if they talk with their significant other about it, if they lay awake at night stewing about it, inevitably the problem is some person at work—a colleague, subordinate, or boss.

 

Handling people issues is every leader’s major headache. It’s what ta …

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On the Other Side of the Forest

On the Other Side of the Forest

by Nadine Robert
illustrated by Gerard DuBois
edition:Hardcover
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age: 4 to 9
Grade: p to 3

What’s on the other side of the forest? A young rabbit and his father are determined to find out in this modern picture book that feels like a classic, calling to mind the tender work of Beatrix Potter.

Some say that wolves, ogres, and giant badgers live in the forest beside Arthur’s house. That’s why no one ever goes in there, to see what’s …

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Show Us Where You Live, Humpback

Show Us Where You Live, Humpback

by Beryl Young
illustrated by Sakika Kikuchi
edition:Hardcover
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age: 3 to 7
Grade: p to 2

This evocative picture book celebrates a child’s connection and kinship with whales, and will appeal to fans of If You Want to See a Whale by Julie Fogliano and Erin Stead. 

Swimming, singing, and blowing bubbles—children and baby whales love many of the same things! This lyrical picture book compares the parent-child relationship with the bond …

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Pitter, Patter, Goes the Rain

Pitter, Patter, Goes the Rain

by Ellen Delange
illustrated by Anna Lindsten
edition:Hardcover
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age: 4 to 9
Grade: p to 4

A sweet story for little puddle jumpers, ages 4 and up.

It's raining! Time to walk your dog and jump in puddles! A rainy day can be such fun . . . but how do the birds, insects, and other animals feel about the rain? This lively story flows through how different animals find shelter from the rain and the splish splash sounds of raindrops. The playfu …

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My Summer of Love and Misfortune

My Summer of Love and Misfortune

edition:Paperback
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age: 14 to 99
Grade: 9 to 17
Reading age: 14 to 99

Crazy Rich Asians meets Love & Gelato in this hilarious, quirky novel about a Chinese-American teen who is thrust into the decadent world of Beijing high society when she is sent away to spend the summer in China.

Iris Wang is having a bit of a rough start to her summer: Her boyfriend cheated on her, she didn’t get into any colleges, and she has …

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