On a book page, this tab will allow you to add a book to one of your lists.
Please login or register to use this feature.
9781943425853_cover Enlarge Cover
0 of 5
0 ratings
rated!
rated!
list price: $31.99
edition:Hardcover
published: Oct 2016
ISBN:9781943425853
publisher: Elevate Publishing

8 Moments of Power in Coaching

How to Design and Deliver High-Performance Feedback to all Employees

by Mark Colgate

0 of 5
0 ratings
rated!
rated!
list price: $31.99
edition:Hardcover
published: Oct 2016
ISBN:9781943425853
publisher: Elevate Publishing
Description

Do you hope to be coached or be a great coach? Or wish that your organization could execute its coaching mandate? Mark Colgate’s 8 Moments of Power is the missing piece for those hoping to orchestrate a coaching change.

In this engaging book, Colgate takes us on a journey with humorous stories, case studies and pragmatic frameworks, while examining how organizations can create a coaching system that designs for, and delivers, continuous feedback that simultaneously increases employee and customer engagement.

With a robust coaching system in place, everyone – regardless of the level or position – will see and enjoy the benefits of ongoing, high-quality feedback and learn to master the science of coaching.

About the Author

Mark Colgate is the associate dean of the Peter B. Gustavson School of Business at the University of Victoria. His teaching roles have taken him all over the world, including regular assignments at the China European Business School in Shanghai, the U.K., Ireland and New Zealand. An expert in customer service excellence, Mark has consulted for many service organizations including the Commonwealth Bank of Australia, TELUS, ASB Bank, the Bank of Ireland, the Bank of New Zealand, Kiwi Experience, Sony, Toyota and Enerco.

Author profile page >

Buy this book at:

Buy the e-book:

Reader Reviews

Sign Up or Sign In to add your review or comment.

Other Titles by Mark Colgate

Cracking the Code of Service

Cracking the Code of Service

How to Elevate Your Employees and Customers Through World Class Service
edition:Hardcover
More Info
The Science of Service

The Science of Service

The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd
edition:Hardcover
More Info

User Activity

X
Contacting facebook
Please wait...